1. Introduction
Myr999 ("we", "Company", or "Platform") is committed to protecting the privacy of every user who accesses and uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the myr999 website, mobile app, and all related services.
By using myr999 services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with any terms herein, please discontinue use of our platform.
Important Note
This Privacy Policy applies to all information we collect through the myr999 platform, including the website, mobile app, and any electronic communications between you and myr999. This Policy should be read together with Terms and Conditions us.
2. Information We Collect
Myr999 collects personal information necessary to provide a safe, efficient, and high-quality service to all members. The types of information we collect are as follows:
2.1 Information You Provide Directly
- Registration information: full name, date of birth, identification card number, email address, mobile phone number.
- Financial information: bank account number, bank name, e-wallet details for deposit and withdrawal purposes.
- Identity verification documents: copy of identification card, passport, or other KYC supporting documents as required.
- Communications with us: content of correspondence, complaints, or inquiries submitted to our support team.
2.2 Automatically Collected Information
- Technical data: IP address, browser type, operating system, screen resolution, and device information.
- Usage data: pages visited, time spent on the platform, games played, and wagering patterns.
- Transaction data: records of all deposits, withdrawals, bonuses claimed, and game history.
- Cookie data: session cookies, functional cookies, and analytics data to enhance user experience.
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity | Name, NRIC, date of birth | Account verification, KYC compliance |
| Contact | Email, phone number | Communication, notifications, account recovery |
| Financial | Bank account, e-wallet | Deposit and withdrawal processing |
| Technical | IP, device, browser | Security, fraud detection |
| Usage | Game history, activity logs | Service improvement, analytics |
3. How We Use Your Information
The personal information we collect is used solely for legitimate purposes directly related to the operation of the myr999 platform. We do not use your data for any other purpose without your consent.
3.1 Primary Purposes of Data Use
- Creating and managing your member account, including identity verification through the KYC process.
- Processing financial transactions — deposits, withdrawals, and bonus payments — securely and accurately.
- Providing customer support and addressing your inquiries or complaints.
- Sending account-related notifications such as transaction confirmations, security alerts, and platform updates.
- Meeting legal obligations including AML compliance, financial reporting, and regulatory requirements.
- Detecting and preventing fraud, multi-account use, and other illicit activities on the platform.
3.2 Service Improvement Purposes
- Analyzing usage patterns to improve platform performance and stability.
- Personalizing your gaming experience based on your preferences and play habits.
- Sending you relevant promotions and offers (subject to your notification preferences).
Your Marketing Communication Preferences
You may opt out of marketing communications from myr999 at any time through your account settings or by contacting our support team. Unsubscribe requests will be processed within 5 working days. Note: disabling marketing notifications does not affect important operational notifications such as transaction confirmations.
4. Sharing Information with Third Parties
Myr999 does not sell or rent your personal information to any third party for commercial purposes. However, there are limited situations where we need to share certain information:
4.1 Trusted Service Providers
We share necessary data with third-party service providers that help operate our platform, including:
- Payment processor: to facilitate secure deposit and withdrawal transactions.
- Identity verification provider: to carry out KYC processes in compliance with international standards.
- Cloud service provider: for secure data storage and platform infrastructure.
- Analytics companies: to understand usage patterns and improve platform performance.
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
4.2 Legal Requirements
Myr999 may disclose your personal information to authorities if required by law, court order, or valid legal process. We may also disclose information necessary to protect the rights, property, or safety of myr999, our members, or the public.
5. Data Security
We implement comprehensive technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
End-to-End Encryption
All sensitive data is transmitted using TLS 1.3 protocol with SSL 256-bit encryption.
Two-Factor Authentication
2FA is available for all accounts as an added layer of security during login.
24/7 Monitoring
A real-time threat detection system monitors all suspicious activity.
Secure Data Storage
Data is stored in internationally security-certified data centres with strict access controls.
6. Cookies and Tracking Technologies
Myr999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential cookies: Required for basic platform functions such as login session verification. Cannot be disabled.
- Functional cookies: Saving your preferences such as language and display settings for a more convenient experience.
- Analytics cookies: Collecting information about how you use the platform to help us improve our services.
- Performance cookies: Monitoring response times and platform stability to ensure a smooth gaming experience.
You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.
7. Data Retention Period
Myr999 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
- Active account data: Stored for the duration of your active membership.
- Closed account data: Stored until 7 years after account closure for legal compliance and audit purposes.
- Financial transaction records: Stored for 7 years in accordance with Malaysia's accounting and financial compliance requirements.
- Activity and security logs: Stored for 2 years for fraud detection and security purposes.
- Customer support data: Stored for 3 years after case resolution for reference and service improvement.
8. Your Rights Regarding Personal Data
As a myr999 platform user, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete data.
Right to Erasure
You may request deletion of your data subject to applicable legal requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Restriction
You may request restriction of data processing in certain valid circumstances.
To exercise any of the above rights, please contact our team via in-app live chat or email us at [email protected]. We will process your request within 30 working days.
9. Children's Privacy
The myr999 platform is exclusively for users aged 18 and above. We do not intentionally collect, use, or store personal information of individuals under 18 years of age. If we discover that a child's information has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you believe your child under the age of 18 has registered on our platform, please contact us immediately through the provided support channels.
10. Changes to Privacy Policy
Myr999 reserves the right to update or modify this Privacy Policy from time to time. Any significant changes will be communicated to you via:
- In-app notification on myr999 at least 14 days before changes take effect.
- Notification emails are sent to the email address registered in your account.
- Update the "Last Updated" date at the top of this page.
Continued use of the myr999 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise your data privacy rights, please contact us through the following channels:
- Live Chat: Available 24/7 on the myr999 app or website
- Email: [email protected] – responded to within 24 hours
Our Privacy Team will carefully review every inquiry and provide a comprehensive response within the stipulated timeframe. For urgent issues involving data breaches or misuse, please use the live chat channel for an immediate response.
Responsible Gaming & Your Data
Your usage data on myr999 also helps us identify gaming patterns that may indicate a need for support. If our system detects concerning activity, our team may proactively reach out to you. This is part of our commitment to Responsible Gaming. Data used for this purpose is processed with full confidentiality.